Shipping policy
SHIPPING POLICY
BODILE ships domestically across Australia with Australia Post and internationally with Australia Post and DHL Express. All orders are dispatched from Perth, Western Australia.
Shipping rates and available delivery options are calculated at checkout, with any applicable discounts automatically applied before completing your purchase.
Orders placed before 9:00 AM AWST Monday to Friday are generally dispatched on the same business day. Orders placed after this time, on weekends or public holidays will be dispatched on the next business day. Please note that processing times may vary during periods of high demand, reduced staffing or unforeseen circumstances.
Orders may be placed on hold due to fraudulent checks, product availability issues or other order-related concerns. Customers will be contacted via email if this occurs. BODILE reserves the right to cancel orders if we are unable to receive a response within 48 hours.
Remote areas may incur an additional surcharge of $15 AUD. If this applies to your order, we will contact you prior to dispatch. Certain locations may be classified as remote due to courier availability, distance from the nearest DHL Express depot, address limitations or the use of PO Box addresses.
Please note that all shipping timeframes provided are approximate and are calculated from the date your order is dispatched, not from the date your order is placed. While we aim to dispatch orders as quickly as possible, delays may occasionally occur due to factors outside of BODILE’s control, including customs processing, weekends, public holidays, courier delays or unforeseen service disruptions. During peak periods or sale events, dispatch and delivery times may be slightly extended due to increased order volumes.
Please contact shop@bodile.com for more information.
Order Collection
BODILE Collection Hub
33A Shields Crescent
Booragoon, Western Australia 6154
Collection Hours: Monday to Friday, 8:00 AM – 3:00 PM
Contact: +61 436 296 524
Please note: this location is our fulfilment centre and does not operate as a retail store.
Upon arrival, please ring the doorbell and a BODILE team member will assist you with your collection.
Orders must be collected within 14 days of receiving your collection notification. Orders that remain uncollected after this period may be cancelled.
Domestic Shipping
AUSTRALIA
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PARCEL POST + SIGNATURE | 2-5 Business Days
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EXPRESS POST + SIGNATURE | 1-4 Business Days
Free Shipping Threshold
Standard - From $250AUD
Express - From $300AUD
Domestic orders will be delivered with Australia Post Express & Parcel Post services. Shipping rates are available upon checkout. All domestic orders from $150 will ship via Parcel Post + Signature free of charge. Free Express Post + Signature is available for orders from $200AUD and over. Pick-up is available upon request at checkout.
All parcels require a signature upon delivery. If the address provided is unattended, an attempted delivery card should be left. Your parcel will be available for pickup from a local post office, or may have an option for redelivery. Please regularly check your email and text messages regarding your order to ensure no missed communication.
Please contact Australia Post or shop@bodile.com in the event of a missing parcel, or if a package is taking too long.
International Shipping
Shipping costs are calculated at checkout based on your destination, selected shipping method and order value.
Free shipping thresholds vary by country. Once your order meets the applicable threshold, free shipping will automatically be applied at checkout where available.
Please note that shipping rates and thresholds are subject to change due to updates in carrier services, international regulations and delivery requirements. BODILE regularly reviews this information to ensure our shipping details remain accurate and up to date.
| DESTINATION | INTERNATIONAL STANDARD | INTERNATIONAL EXPRESS | DHL EXPRESS | LOCAL DELIVERY PARTNER WITH AUSTRALIA POST | FREE SHIPPING FROM |
|---|---|---|---|---|---|
| Canada | 6–27+ Business Days | 5–10+ Business Days | 3–5 Business Days | Canada Post | C$247 (CAD) |
| China | 6–27+ Business Days | 3–10+ Business Days | 4–7 Business Days | China Post | ¥2,843 (CNY) |
| Japan | 6–27+ Business Days | 3–10+ Business Days | 4–7 Business Days | Japan Post | ¥37,293 (JPY) |
| European Union & Norway | 6–27+ Business Days | 5–10+ Business Days | 3–5 Business Days | Local postal carrier (varies by destination) | €552 (EUR) |
| New Zealand | 6–27+ Business Days | 3–10+ Business Days | 5–7 Business Days | New Zealand Post | NZ$290 (NZD) |
| Singapore | 6–27+ Business Days | 3–10+ Business Days | 4–7 Business Days | Singapore Post | S$218 (SGD) |
| United States | 6–27+ Business Days | 5–10+ Business Days | 5–7 Business Days | USPS | US$200 (USD) |
| United Kingdom | 6–27+ Business Days | 5–10+ Business Days | 5–7 Business Days | Royal Mail | £126 (GBP) |
If your destination is not listed above or you require further information regarding international shipping, please contact shop@bodile.com and our team will be happy to assist.
UNITED STATES OF AMERICA
Social Security Number (SSN)
For U.S. customers, certain shipments may require additional importer information, such as a Social Security Number (SSN), for customs clearance purposes. This information is requested by U.S. Customs requirements and may be required to ensure the correct assessment of duties and taxes and to prevent delays or return of the shipment.
If you receive a request for your SSN, please ensure the request is from your official shipping carrier or customs representative before providing any personal information.
BODILE will never request your Social Security Number directly or ask you to provide it to us on behalf of the carrier. If you are unsure about a request, please contact shop@bodile.com and we can assist with verifying the communication.
CUSTOMS & IMPORT DUTY CHARGES
DELIVERED DUTY PAID - DDP
BODILE ships orders Delivered Duty Paid (DDP) to the following destinations:
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United States
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China
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Singapore
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European Union member states
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Norway
For eligible DDP destinations, applicable duties and taxes are calculated and collected at checkout. This means you will not be required to pay additional import duties or taxes when your parcel arrives.
Our checkout is powered by Zonos, which calculates duties and taxes based on factors including product origin, order value, destination country and selected shipping method. All applicable costs will be displayed before you complete your purchase.
Customers can select from available shipping options during checkout to compare total delivery costs.
Please note: Once a DDP order has been placed, we are unable to make changes to the order due to customs documentation requirements. Please ensure all items, quantities and delivery details are correct before completing checkout.
DELIVERED DUTY UNPAID - DDU
For destinations where Delivered Duty Paid (DDP) is not available, orders will be shipped Delivered Duty Unpaid (DDU).
This means any customs duties, import taxes, fees or charges applied by your local customs authority are the responsibility of the recipient and are not included in the order total at checkout.
Import charges:
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Are determined by your country’s customs regulations.
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May vary depending on factors including product classification, order value and country of origin.
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Must be paid directly by the customer before delivery can be completed.
Please regularly monitor communications from your local postal service or DHL Express regarding any customs requirements or payment requests.
BODILE has no control over customs decisions, applicable charges or delays caused by local authorities, and we are unable to estimate the amount of duties or taxes that may apply.
If customs duties or taxes are refused or remain unpaid, the parcel may be returned to BODILE or handled according to the local carrier and customs authority’s procedures. Any refund issued will exclude any costs incurred by BODILE, including return shipping fees, unpaid duties, taxes or carrier charges.
We recommend checking your local customs requirements before placing your order if you are unsure whether import duties or taxes may apply.
DHL Express
All DHL Express parcels require a signature upon delivery. If the address provided is unattended, an attempted delivery card will be left. DHL Express consignees will be contacted via email. Your parcel will be available for pickup from a local post office, or may have an option for redelivery. All DHL Express packages will have an option for redelivery. Please regularly check your email and text messages regarding your order to ensure no missed communication.
Please contact your local post service or shop@bodile.com in the event of a missing parcel, or if a package is taking too long.
BODILE cannot be held responsible for the service, delays or delivery by the postal service.
Suspended Countries
Middle East, Mongolia, Denmark & Romania
Important notice for customers in the Middle East, Mongolia, Denmark & Romania
Shipping via Australia Post is temporarily suspended to the following countries:
Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Mongolia, Denmark and Romania.
To ensure continued delivery, all orders to these destinations will be shipped via DHL Express as an alternative service.
We are closely monitoring the situation and will reinstate Australia Post shipping as soon as services resume.
FREQUENTLY ASKED QUESTIONS
How do I see shipping rates, and/or select my shipping service?
Please press the check out button and fill your address out, to view all available shipping rates for your location.
How long will my order take to be delivered?
Order processing normally takes place between 1-2 days. Shipping rates vary, as mentioned above. Please check in with your local postal service for all times of shipment between Western Australia and your location.
My order is taking a long time to process. Is there a problem?
In the event of longer order processing, please don’t hesitate to contact shop@bodile.com to ensure there are no problems with your order.
I want to make a return! Who is responsible for return shipping costs?
Customers are responsible for the return shipping cost. Please select your cheapest possible shipping option to Australia for all returns. Please see our returns policy for more information.
- Shipping costs are non-refundable.
- BODILE are unable to modify or cancel processed orders, this applies to both in stock or pre-sale items.
- If your order is returned to sender, shipping costs will be required to re-ship.
ORDER PROTECTION
What is Order Protection?
OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items.
If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved.
To protect your order, make sure Order Protection is toggled on in your cart.
How do I purchase Order Protection?
In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during check out.
How do I file a claim with Order Protection?
Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.
Please use your FULL order number to create a claim. It will be BODILE followed by your order number (e.g. BODILE12345).
What does Order Protection cover?
OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.
How much does Order Protection cost?
Order Protection varies in cost, depending on the value of your order. It is automatically calculated.
How long does it take for my claim to get resolved?
You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.
I didn’t add Order Protection to my order, but I need to make a claim.
If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us at shop@bodile.com.
How long do I have to make a claim?
You can submit a claim 30-45 days from the date you placed your order, depending on the claim type.
