Refund policy

As a valued BODILE customer, we hope you love your purchase as much as we do. We understand that sometimes an item may not be quite right, so we are happy to accept returns for eligible purchases, provided you contact us within 60 days of dispatch and the following conditions are met.

General Return Conditions

  • Please contact us by email at shop@bodile.com or submit your return through our Return Portal: www.bodile.com/a/return.
  • Items must be returned in their original condition, unworn, with all tags and hygiene seals attached. We understand that you may wish to try items on before deciding, however, undergarments must be worn when trying on garments.
  • Proof of purchase must be included with your return, such as your order number.
  • Australian customers must ensure their return is received by BODILE within 10 business days of submitting their return request.
  • International customers must ensure their return is received by BODILE within 30 business days of submitting their return request.
  • If your return is delayed in transit, please contact shop@bodile.com and provide your tracking information.
  • We recommend using a tracked shipping service and retaining your tracking information until your return has been processed.
  • Gift cards and undergarments are not eligible for return.
  • If the return shipment is valued at over AUD $1,000, a AUD $90 fee will be deducted from the refund to cover Australian Import Processing charges incurred by BODILE.

Return Shipping Options

For your convenience, BODILE offers two return shipping options depending on your location.

Prepaid Return Label

Australian customers: Australia Post prepaid return label
International customers: DHL Express prepaid return label

Any applicable prepaid return label fee will be displayed during the return process and will be deducted from your refund or store credit.

Your Preferred Carrier

Alternatively, customers may return their item using their own preferred carrier.

If using your own carrier:

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a tracked shipping service.
  • Please retain your tracking information until your return has been completed.

Returns sent using your own carrier should be addressed to:

BODILE
Suite 1580, Shop 9/276 Leach Hwy
Booragoon WA 6154
Australia

Refunds

For eligible change-of-mind returns, customers may choose between:

  • A refund to the original payment method, subject to the applicable restocking fee; or
  • A BODILE Gift Card for the value of the original purchase price, excluding additional costs such as shipping and order protection.

A 10% restocking fee applies to change-of-mind refunds issued to the original payment method.

For refunds to the original payment method, any promotional gift and/or wash bag provided with the order must be returned. If these items are not included, BODILE reserves the right to deduct their retail value from the final refund amount.

Refunds will:

  • Be processed in the original currency of purchase.
  • Be issued only to the original payment method.
  • Not exceed the original order value.
  • Exclude non-refundable shipping, duties, taxes and order protection costs where applicable.

Exchanges

We do not process direct exchanges.

Customers wishing to exchange an item may return the original item and receive a BODILE Gift Card for the eligible value of the return. The Gift Card can then be used to purchase the preferred item.

Please contact shop@bodile.com if you require assistance with an exchange.

For limited-edition, low-stock or out-of-stock styles, replacement items are subject to availability. If you are concerned about an item selling out, we recommend placing a new order for your preferred item and returning the original item separately.

If an exchange is not possible due to stock availability, BODILE will provide a Gift Card valid for 3 years.

Many BODILE products are restocked. If you are interested in an out-of-stock item, please contact shop@bodile.com to enquire about upcoming restocks.

Sale Items

Sale items are not eligible for return for change of mind, including incorrect fit or change of preference.

Sale items may only be returned where:

  • The item is found to be faulty; or
  • An incorrect item was received.

If you believe your sale item is faulty or you have received an incorrect item, please contact shop@bodile.com for assistance.

Incorrect Items

If you receive an item that you did not order, please contact shop@bodile.com and we will guide you through the process to resolve the issue as quickly as possible.

If you purchased Order Protection, we recommend submitting a claim as soon as possible. Claims can be submitted within 45 days of dispatch.

To submit a claim, please use the Order Protection claims portal:

https://claims.orderprotection.com/submitClaim

You will need your full order number (BODILE#####) and the email address used to place your order.

Depending on the circumstances, you may request either:

  • A refund or
  • A reshipment

If Order Protection was not purchased, please contact shop@bodile.com for assistance.

Quality Guarantee

We take great care to ensure that every BODILE garment meets the quality and standard you expect from us.

If you believe you have received an item with a manufacturing defect, please contact shop@bodile.com within 60 days of dispatch. We will guide you through the assessment process.

To assist us with assessing the issue:

  • Please provide a description of the suspected fault.
  • Please provide one or two clear photos showing the issue.

In some circumstances, the item may need to be returned to BODILE in Perth, Western Australia, for assessment. Return shipping costs may initially be the responsibility of the customer.

If BODILE determines that the item has a genuine manufacturing fault, an appropriate remedy will be provided at BODILE's discretion in accordance with your rights under the Australian Consumer Law, which may include a repair, replacement or refund.

Items damaged through normal wear and tear, accidental damage, misuse or incorrect garment care are not considered manufacturing faults.

If an item is assessed and determined not to be faulty, it will be returned to the customer at the customer's expense.

Where an item cannot be returned for assessment, BODILE may, at its discretion, offer a Gift Card as compensation. The value of any Gift Card offered will be determined by BODILE based on the circumstances and severity of the issue.

Refund Processing Times

Where BODILE has approved a refund to the original payment method, the refund will be processed within 15 business days of receiving the required return and/or refund approval.

BODILE will communicate refund information to the customer using the email address provided with the original order.

Please contact shop@bodile.com if you have not received your refund after the applicable processing period.

Important Notice for Customers in the U.S., Singapore and China

If you need to return an item, eligible customers may receive either:

  • A refund to the original payment method; or
  • A BODILE Gift Card issued by email for future use.

Refunds will be issued excluding any applicable shipping fees, duties or taxes, which are non-refundable.

All other return conditions outlined in this policy continue to apply.

Important Notice for Customers in the European Union

EU Right of Withdrawal

Customers located within the European Union may exercise their Right of Withdrawal within 14 days of receiving their order, in accordance with applicable European consumer protection laws.

Where the EU Right of Withdrawal applies:

  • Customers have 14 days from the date they receive their order to notify BODILE of their intention to withdraw from the purchase.
  • Refunds will be issued to the original payment method.
  • No restocking fee will apply.
  • Return shipping costs are the responsibility of the customer.
  • Approval and return instructions will be confirmed by BODILE.
  • Original Standard shipping costs are refundable; express upgrades are non-refundable.

Items must still be returned in their original condition, including all tags and hygiene seals attached.

Any promotional gifts and/or wash bags included with the order must also be returned. If these items are not included, BODILE reserves the right to deduct their retail value from the refund, where permitted by applicable law.

Please contact us by email at shop@bodile.com or submit your return through our Return Portal: www.bodile.com/a/return.