ACCOUNT AND ORDERING
An email address and phone number are all you need to start the order process. We recommend that you register for a BODILE account to view your current and past orders. It will also save your details to ensure a faster check out in the future.
Once your order has been placed, you will receive an order confirmation email. You can also view this in MY ACCOUNT for customers who were logged in when placing their order. If any details on your order confirmation email are incorrect, please contact email@example.com immediately.
The first step is to check your junk folder and make sure that firstname.lastname@example.org is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn't work, the next step is to contact us as there may be an error with the email address you submitted. Please contact us at email@example.com, supplying the full name you ordered under and order number (if possible!).
If you have changed your mind, ordered an incorrect item, size or colour, and would like to cancel or amend an order, please contact firstname.lastname@example.org as soon as possible for assistance. We will do our best to make this change. Please note, orders which have already been shipped cannot be cancelled or changed.
To reset your password, click the “Forgot your password?” link on the SIGN IN page, or contact email@example.com for more support. Please note, for security reasons we are unable to share your old password with you.
In your account you can amend your default address, or add a new address. If you need to change your personal details, please contact firstname.lastname@example.org and we will be able to assist you further.
BODILE are not able to merge duplicate accounts, but are able to delete them. Please be careful to use your correct email address when creating your account!
BODILE is based in Perth, Western Australia. We ship nationally with Australia Post, and internationally using Australia Post, DHL Express and Sendle. These services regularly update the countries they are able to ship to - please be mindful of any changes, and contact your local postal service for more information if required. Please note in the event of limited flights or safety issues, BODILE will be unable to ship to certain countries until these limitations decrease.
BODILE operates between 10am-5pm Monday to Friday, except for public holidays. All Express BODILE orders made prior to 10am during the week will be eligible for same day processing. Standard BODILE orders may take longer to be processed, but normally will take 1-2 days. Orders will not be processed on weekends until the following Monday.
Please note, during periods of high order volumes and on Mondays, order processing may take longer. Please contact email@example.com for more information regarding order processing time, or see our SHIPPING policy for more information.
Please see our shipping policy for more information regarding shipping cost. Shipping cost varies depending on the service chosen, and your country. BODILE regularly update these shipping costs to ensure they are up to date.
Please see our shipping policy for more information regarding shipping & delivery times. For a more accurate delivery time frame, please check your local postal service for guidelines on shipping from Australia to your country.
Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the customer to pay for this charge, not BODILE. Should you require further information regarding duties and taxes, please contact your local customs office. More information regarding customs & import duty charges can be found on our shipping policy.
Unfortunately, we are unable to offer any store pick-ups as a delivery option. All orders purchased online will be delivered to the address entered at checkout.
If you haven’t received your tracking number, please contact firstname.lastname@example.org who will be able to assist you further. Please check your spam inbox as it may have arrived there.
EXCHANGES & RETURNS
We accept Amex, Visa and Mastercard, PayPal, Klarna and all payments available through ShopifyPay.
Please create a return request using our return portal. Once your return has arrived back to us and has successfully been processed, you will receive a gift card that can be used to repurchase your BODILE order, in the correct size. Please note your exchanged product may not be in stock, so please contact email@example.com if you require assistance in this process.
BODILE generally issue gift cards for returns, and only offer refunds in the event that nothing is suitable as replacement. For a full refund, BODILE will need to take a 10% restocking fee from your return. Please view our refund policy for more information.
On each product page you can register your interest by selecting your desired size and clicking “Notify Me When Available”. We will notify you via email if more stock becomes available.
BODILE do restock some styles and select colours, but it depends on the garment and fabric available. Some products are considered Limited Edition and will not be restocked. If the garment has been removed online, sadly it will not be restocked. Please contact firstname.lastname@example.org to confirm if your favourite is coming back into stock!
Yes, you can purchase an e-gift card which can only be used online. The e-gift card will be emailed to your recipient's inbox to use straight away. The email will contain a link which has the gift card along with your personalised message. Gift cards are non-returnable and cannot be redeemed for cash. All gift cards are valid for three years from the date of purchase. E-Gift vouchers can only be redeemed online at checkout and are not valid in any stores that may stock BODILE items. Buy your GIFT VOUCHER here.